Delivery Methods

Delivery is £6.95 on all orders up to 25kg. All our orders are dispatched on a next working day with APC Couriers. Please allow one leading day to process your order. You will e emailed your tracking details once your order has been dispatched. All orders from Highlands, Ireland, and Offshore postcodes will be dispatched via Royal Mail first class and is not trackable,

Delivery Times

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 12pm, Monday-Friday. We always use courier delivery. Delivery then usually takes place within 24-48 hours, depending on the carrier.

Our courier service delivers next business day, delivery by 5.30pm (Monday to Friday).

In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. We will clearly mark on the website any out of stock items, on the rare occasion that a product is unexpectedly out of stock, we will e-mail or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

Quality Of Goods

We never compromise the quality of our goods, we understand quality and value for money is upper most in our customers minds. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, holding ISO9000/9001/9002 and ISO 14001 for quality. We stock products made by your printer manufacturer and compatible products from alternative manufacturers.

On compatible products, ink/toner quality and life span are comparable to that of the branded manufacturers. All your purchases are backed by our no quibble guarantee.

If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues.

E-mail: sales@continuous-ink-systems.co.uk

Guarantee

Our NO QUIBBLE GUARANTEE, in addition to your statutory rights, ensures that if within 30 days you are unhappy with your purchase and provided the product is returned in its original packaging, unopened, in a resalable condition, together with your receipt, we will arrange an immediate replacement or refund. No problem. These terms and conditions do not affect your statutory rights

Cancellation

As part of our no quibble guarantee, please note that under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a "cooling off period". You are entitled to cancel your order seven working days from the day after you receive your goods, for any reason. The regulations state that we must return your money within 30 days. It is our policy that all monies will be returned within 3 working days of cancellation. We will request the return of the goods within a reasonable timescale agreed with each customer. To cancel an order or return a product for refund contact customer services on:

E-mail: sales@continuous-ink-systems.co.uk