Customer Support And Service
At CISS Solutions we always aim to deliver the very best in all we do, your satisfaction with our service and products is our prime concern, always. If you want to get in touch please contact customer services on:
E-mail: sales@continuous-ink-systems.co.uk
We aim to respond to and resolve all enquiries within 2 working days. We will never take longer than 5 working days to acknowledge any enquiry.
Enquiries About Orders Placed
If for any reason you need to contact us with regard to a particular order please e-mail our customer service team at sales@continuous-ink-systems.co.uk Please quote your name, order I.D. order date and product ordered in all communications.
Quality Of Goods
We never compromise the quality of our goods, we understand quality and value for money is upper most in our customers minds. All our products are manufactured to the highest standards, and sourced only from manufacturers with exacting standards, holding ISO9000/9001/9002 and ISO 14001 for quality. We stock products made by your printer manufacturer and compatible products from alternative manufacturers.
On compatible products, ink/toner quality and life span are comparable to that of the branded manufacturers. All your purchases are backed by our no quibble guarantee.
If your goods have been damaged in transit or you discover a fault, please retain all documentation and packaging and contact us as soon as possible after receipt. Arrangements will be agreed for return and replacement items will be dispatched. Please contact us prior to returning any goods, this will allow us to quickly resolve any issues.
E-mail: sales@continuous-ink-systems.co.uk
Guarantee
Our NO QUIBBLE GUARANTEE, in addition to your statutory rights, ensures that if within 30 days you are unhappy with your purchase and provided the product is returned in its original packaging, unopened, in a resalable condition, together with your receipt, we will arrange an immediate replacement or refund. No problem. These terms and conditions do not affect your statutory rights.
Cancellation
As part of our no quibble guarantee, please note that under the Consumer Protection (Distance Selling) Regulations 2000, you are entitled to a "cooling off period". You are entitled to cancel your order seven working days from the day after you receive your goods, for any reason. The regulations state that we must return your money within 30 days. It is our policy that all monies will be returned within 3 working days of cancellation. We will request the return of the goods within a reasonable timescale agreed with each customer. To cancel an order or return a product for refund contact customer services on:
E-mail: sales@continuous-ink-systems.co.uk
Delivery Methods
Delivery is £5.95 on all orders up to 25kg. All our orders are dispatched on a next working day with Fastway Couriers or Business Post. Please allow one leading day to process your order.
Delivery Times
Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. We make every effort to dispatch orders on the day of receipt, if received before 12pm, Monday-Friday. We always use courier delivery. Delivery then usually takes place within 24-48 hours, depending on the carrier.
Our courier service delivers next business day, delivery by 5.30pm (Monday to Friday).
In the event we are unable to dispatch your order promptly we will email or call you to advise you of this. We will clearly mark on the website any out of stock items, on the rare occasion that a product is unexpectedly out of stock, we will e-mail or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.
E-mail: sales@continuous-ink-systems.co.uk
Payment Options
We accept Mastercard, Switch, Maestro, Solo, JCB, Visa, Visa Electron and Visa Debit cards. Unfortunately we cannot accept payment by any other card. Also, we accept payment with PayPal whether or not you have a PayPal account.
Security of Credit Card Payments
All transactions on this site are processed using SSL, (Secure Socket Layer),an encryption feature of software built into web browsers, preventing access to information exchanged between browser and server by anyone else. This protects the transfer of credit card details to our server. On most PC's you will see a padlock symbol at the bottom of your browser, indicating that the pages are being displayed under SSL encryption. Depending on your browser set up this may also display the security alert: "You are about to view pages over a secure connection, any information you exchange within this site cannot be viewed by anyone else on the web".
Order Acceptance
Order Acceptance and the completion of the contract between us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in cancellation in our terms and conditions.
Non-acceptance of an order may be a result of one of the following:
• Our inability to obtain authorization for your payment.
• The product you ordered being unavailable from stock.
• The identification of a pricing or product description error.
We reserve the right to not communicate regarding a transaction for which authorization was not obtained or if fraudulent activity is suspected or identified.
All brand names and product names are trademarks or trade names of their respective holders. The brands and trademarks owned by the OEMs (original equipment manufacturers) are referred to only for the purpose of pointing out which of the OEM products are compatible with ours. CISS Solutions is not in any way associated with any OEM.
Copyright © 2007. CISS Solutions. All rights reserved. |
